FAQs

FAQ / Orders

Orders are typically processed from our warehouse in one day. During a high volume of orders, processing can take approximately 4-7 business days.

Once your order is shipped, you will receive a tracking number via email so you can keep an eye on your purchase.

Please note this does not apply to any preorders.

Orders with in-stock items:

Our teams work diligently to ensure your orders get shipped out as quickly as possible, and we cannot guarantee that a cancelation request can be accommodated. Customers will be required to follow our standard Refund Policy procedure.

Orders with delayed shipping items AND/OR preorders:

You have up to 48 hours from the time of purchase to cancel any order that includes a product that has a delayed shipping date or includes a preordered item. Please note that shipping dates may vary and will always be listed on the product page at the time of purchase. Any cancelation request received after 48 hours from time of purchase will unfortunately not be honoured and customers will be required to follow our standard Refund Policy procedure.

Orders with in-stock items:

Customers who need an edit to an order with in-stock items (i.e. removing/adding items, updating shipping address/email), are encouraged to reach out immediately after their order has been placed. We will do our best to accommodate this request, however we cannot provide any guarantees as our teams work diligently to ensure your orders get shipped out as quickly as possible.

Preorders:

We are unable to edit any order that contains preordered items.

Orders with delayed shipping items:

You have up to 48 hours from the time of purchase to edit any order that includes a product that has a delayed shipping date or includes a preordered item. Please note that shipping dates may vary and will always be listed on the product page at the time of purchase.

Please note we are unable to combine orders to ship together at this time.

To edit your order please contact us at hello@shopverie.com.

Jewelry

We offer a 1 year limited warranty for most regular price jewelry for any product related issue (exclusion list provided below). Please note this warranty is effective from the date of purchase of your order, and does not apply to any regular wear and tear that you may experience with a product (i.e. scratches, bent ring, broken chain, tarnished posts), misuse/improper use, lost or stolen items, improper storage of your product, and any modification to your product done by a third party outside of Verie. If a product has been previously repaired and/or altered by a third party it is not eligible under our warranty. Should you encountered an issue with your Verie jewelry, please email hello@shopverie.com along with your Order #, and photo(s) of the issue. From there, our customer service team will advise if the issue is applicable to our warranty and best next steps.

Items excluded from warranty are all sale items and charms. These items are treated as final sale.

Sunglasses & Clothing

We currently do not have a warranty for our Sunglasses or Clothing products in place, but we do hope to offer a warranty program in the future.

Customers can receive 10% off their first purchase by signing up to the Verie Newsletter. The discount code will be sent directly to your inbox. The code will not expire and will have a one time use per customer. The 10% discount code can not be retroactively applied to any order. Please note only one discount code can be used at checkout and multiple discount codes cannot be combined.

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Free US & Canada shipping on orders over $60 usd

For more shipping information, visit our FAQ Page.